Terms of Service

1. Who you are dealing with

1.1. These terms govern the relationship between you and Alvin AI Studio LLC, the contracting party and merchant of record for every purchase on evili.ai, described in 1.5 below (the “Company”, “we”, “us”). “Evili” is the brand and product name under which the service is offered and has no separate legal personality.

1.2. By using Evili you confirm that you are at least 18 years old, have the legal capacity to enter a binding agreement, and accept these terms in full. By completing a purchase you also confirm that you are the authorised holder of the payment method you present, or are otherwise authorised to use it. We are not responsible for a purchase made without that authorisation.

1.3. These terms include, by reference, our Privacy Policy and our Content Policy.

1.4. We may revise these terms. A material change is announced by e-mail or on evili.ai before it takes effect, and continuing to use Evili afterwards means you accept the revision.

1.5. Seller information — merchant of record

Every purchase on evili.ai — a plan or a coin pack — is sold by Alvin AI Studio LLC, a company registered in the United States (447 Broadway, 2nd Floor, Suite 3007, New York, NY 10013, United States). It is the contracting party and merchant of record: it sells to you, charges your card and issues your receipt. Evili is sold only on evili.ai; there is no purchase through an app store or through any other seller.

Card payments are processed for the Company by Stripe. You enter your card details on Stripe’s own payment page, and the full card number never reaches us.

1.6. Role of Natives AI (developer and technical provider)

NATIVES AI YAZILIM UYGULAMA BİLGİ TEKNOLOJİLERİ REKLAMCILIK DANIŞMANLIK SANAYİ VE TİCARET ANONİM ŞİRKETİ (“Natives AI”), İçerenköy Mah., Topçu İbrahim Sk., Quick Tower No: 8-10D, Ataşehir / İstanbul, Türkiye, develops the Evili software, keeps it running and produces the template catalogue. It provides technical services and licenses content to the Company and is not the merchant of record: it does not sell to you, does not invoice you and does not collect payment from you. It is who you reach at support@evili.ai about how the product works, and who operates evili.ai.

2. What Evili does, and what it cannot promise

2.1. You pick a template, add a photo, and we generate a video or image from it using third-party AI models. Generation is automated. We do not review what you make before it is made.

2.2. A result is never guaranteed to match what you pictured. Models are probabilistic: the same input can produce a different output twice, faces and text inside an image are frequently imperfect, and a template that worked well on one photo may not on another. This is the nature of the technology and not a defect in the service.

2.3. Everything Evili produces is synthetic. It is not a recording of anything that happened, and you must not present it as one.

2.4. We may modify, suspend or discontinue any part of the service, including individual templates and the models behind them. Model providers retire models and change prices, and when that happens a template can change or disappear. Where a change removes something you paid for, section 9 governs.

3. Your account

3.1. You need an account. Keep your sign-in details to yourself; anything done through your account is treated as done by you. Give us an address you can actually receive mail at, because that is how we reach you about your account, your payments and your cancellations.

3.2. One person, one account. We may suspend or terminate an account that breaches these terms, and we may do so immediately where the breach causes harm to somebody else.

4. The photos you upload

4.1. You keep ownership of what you upload. By uploading it you give us permission to process it for the generation you asked for, and for nothing else — we do not use your photos to train models, and we do not put them in the public catalogue.

4.2. Your photo is sent to the AI provider that runs the model, because that is how the generation happens. Which providers, and what they receive, is set out in the Privacy Policy.

4.3. You are responsible for having the right to use the photo. In practice that means one rule with no exceptions: do not upload a photo of somebody who has not agreed to be in it. This is a tool that puts a real face into a generated scene, and that is precisely the thing that harms someone when it is done without their say. If the photo is of somebody else, you confirm you have their permission, and you accept responsibility for that confirmation being true.

4.4. Do not upload a photo of a child in a template that alters or sexualises a person, and do not upload a photo of anyone under 18 as the subject of a generation. Section 6 applies without exception.

5. What you make is yours

5.1. You own the videos and images you generate, and you may use them commercially — post them, advertise with them, sell them. We claim no ownership of your output and your rights do not end when your plan does.

5.2. What you give us in return is narrow: permission to store, process and deliver your uploads and your outputs for as long as they are on the service, so that we can run the generation, show you your library and stream the file to your device. That permission covers nothing else. We do not use your uploads or your outputs to train models, and we do not use them to promote Evili — not in the catalogue, not in an advertisement, not on a landing page.

5.3. Two limits on 5.1 that are not ours to waive. AI output may not be protectable by copyright in some countries, so “you own it” means we assert nothing against you rather than that a court will grant you an exclusive right. And a model can produce something similar for two different people from similar inputs, so your rights are not exclusive against other users.

5.4. The Evili brand, the site, the app, the template catalogue and its preview media, the prompts behind the templates and the software are ours or licensed to us. You may not copy, resell, scrape or reverse-engineer them, use the service to build a competing service or to train a model, or extract the prompt behind a template.

6. What you may not make

6.1. Prompts you type are screened automatically before they reach a model, and a refusal is not an accusation — the check is deliberately cautious. Regardless of what the screening catches, you may not use Evili to produce:

• anything sexual involving a minor, or anything sexualising a real person who has not agreed;
• sexually explicit or pornographic material;
• content intended to harass, threaten, defame or impersonate somebody;
• material that presents a generated video as a real recording of something that happened, or that misleads about a real, identifiable person — including a public figure;
• content promoting self-harm, terrorism, human trafficking or other serious crime, inciting hatred against a protected group, or depicting extreme violence to shock;
• anything that breaks the law where you are.

The full list, how moderation works and how to appeal are in the Content Policy.

6.2. Child safety — zero tolerance. We enforce a zero-tolerance policy toward child sexual abuse and exploitation, and it applies to content whether real, fictional, illustrated or AI-generated. We use model-level safety controls, automated filtering and human review of reports. We preserve relevant data and report apparent child sexual abuse material to the appropriate authorities as required by law, including the National Center for Missing & Exploited Children (NCMEC), and we cooperate with law enforcement.

6.3. Enforcement. We can remove content and close accounts for these reasons, and where something looks like it causes real harm to a real person we will act without waiting to be asked. Termination for a serious breach does not entitle you to a refund of coins or of a term already paid. Report anything that breaks these rules to support@evili.ai.

6.4. Copyright complaints. If you believe something on evili.ai infringes your copyright, write to support@evili.ai with the work concerned, where it appears, your contact details, and a statement that you are the owner or authorised to act for them. We remove infringing material and terminate repeat infringers. If your content was removed and you believe that was wrong, reply to the same address and we will review it.

7. Coins, plans and what we charge

7.1. Generations are paid for in coins. The cost is shown before you spend it and again on the button that spends it. Coins are a prepaid licence to use the service; they have no cash value and cannot be transferred, sold, exchanged or redeemed for money.

• Coin packs are a one-off purchase and do not expire.
• Daily coins granted with a plan belong to the term they were granted in and expire with it, like the plan's own coins.
• Plans grant coins for each term and renew until you cancel. A yearly plan is billed once for the year and grants its coins in monthly instalments. Coins from a plan are spent before coins from a pack. Unused plan coins stay usable until the end of the term you paid for — the week, the month or, for a yearly plan, the year — and expire then.
• The price, the coin amount and the renewal interval are shown clearly at checkout before you pay, and repeated in the receipt we e-mail you.
• A plan's first term may be sold at an introductory price. The renewal price is shown beside it before you pay, every later term is charged at the renewal price, and an introductory price is available once per account: cancelling and subscribing again, or resuming a cancelled plan, renews at the renewal price.
• On your card statement a payment appears as evili.ai/support for a plan and evili.ai/support coins for a coin pack. That address opens our Help Center. If you do not recognise a charge, write to us before disputing it — see 16.3.

7.2. Renewal. A plan renews automatically at the end of each term, at the price and interval shown at checkout (for a plan you accept as an offer after cancelling, the renewal price and interval shown before you accept it, see 7.6), using the payment method on file, until you cancel it. You can cancel at any time, including immediately after buying, and keep the term you have paid for.

7.3. Your saved payment method. When you pay by card on evili.ai, you authorise the Company and its payment processor, Stripe, to store (“vault”) that credential and charge it again for plan renewals, for purchases you confirm in the app, and to send any correction back to it. Every such charge is described before you confirm it, and we will not charge a saved card for anything you have not confirmed with a tap or a click. This authorisation is given to comply with card-network rules on stored credentials. To remove the card, cancel your plan and write to support@evili.ai.

7.4. Price changes. Prices can change. A change never applies to a pack you have already bought or to a term you have already paid for, and for a plan it takes effect from the following term. We will tell you by e-mail at least 30 days before a renewal price increase takes effect, so that you can cancel first.

7.5. Taxes. Prices are in the currency shown on the purchase screen. Depending on where you are, tax may be added at checkout and will be shown before you pay.

7.6. Offers after you cancel. After you cancel a plan we may offer you a new plan at a lower price. You do not have to do anything about it: your cancellation stands unless you accept, and the offer is available only while the plan you cancelled is still running. If you accept an offer:

• Your current plan ends immediately. The remaining days of the term you paid for are not refunded or credited, and that plan is not charged again.
• The plan coins left in your balance become a discount on the new plan's first charge. The discount is shown before you accept and is never more than you paid for your current term. Those plan coins are then removed from your balance, including any the discount does not cover. Coins from packs are not affected and stay in your balance.
• The new plan is a separate subscription. It starts straight away, and its first charge is made when you accept, to your saved payment method (7.3).
• A monthly offer is charged at the price shown at acceptance for the number of billing periods shown there, and then renews monthly at the renewal price shown before you accept.
• A yearly offer is charged once, upfront, when you accept: the price shown at acceptance, less the leftover-coin discount. Its coins are delivered in 12 monthly instalments, the first when you accept, and like any yearly plan's coins they stay usable until the end of the year you paid for (7.1). It renews once a year at the renewal price shown before you accept, until you cancel. It has its own refund rule, in 9.6.

8. Cancelling your plan

8.1. Open Settings → Plan → Manage subscription and cancel there. It takes effect at the end of the current term: you keep the coins that term granted and you are not charged again. Nothing is hidden behind a phone call, a retention offer you have to decline twice, or a request we have to approve.

8.2. If you cannot reach that screen, e-mail support@evili.ai with the subject “Cancel my subscription” and the e-mail address on your account. We will cancel it within one business day and confirm by e-mail. Keep that confirmation — it is your proof the plan is stopped.

8.3. Cancelling stops future charges. It is not a refund of the term you are in, and section 9 is the one that governs money already paid.

9. Refunds

9.1. All purchases are final, with the one exception in 9.6. Coins and plan terms are digital content delivered immediately, and they are not refundable, whether or not you have spent the coins.

• Unspent coins are not refundable. Delivery is complete the moment they are credited to your account: what you bought was the coins, and you have them.
• Spent coins are not refundable. A generation costs us compute the moment it runs, and the cost is shown to you before you start it. A result that is technically fine but not what you imagined is a normal outcome of a probabilistic model, not a defect — see 2.2.
• A plan term already started is not refundable, in whole or in part, and cancelling mid-term does not create a pro-rata credit. That includes a term that ends early because you accepted an offer (7.6).
• Coins are not redeemable for money at any point, and unused coins are lost if your account is closed for any reason.

9.2. Coins returned automatically, which is not a refund. A generation reserves its coins when it starts and only spends them when it succeeds, so the coins go back to your balance on their own if it fails, if you cancel it before it produces anything, or if it stalls. No request is needed and no money moves.

9.3. Billing errors, which are also not refunds. If you were charged twice for the same thing, charged after cancelling, or charged for a purchase whose coins never arrived, that is a mistake rather than a change of mind and we will correct it. Write to support@evili.ai with the account e-mail address and the date and amount; we reply within one business day.

9.4. Mandatory law prevails. Where consumer-protection law where you live gives you a right stronger than this section, that law wins and 9.1 does not limit it. If you are a consumer in the EEA or the UK, you have 14 days to withdraw from a purchase of digital content. Coins and plan terms are usable the moment you pay, so by paying you ask us to start providing them straight away, and you acknowledge that your right to withdraw ends once we have. If you believe the right to withdraw still applies to a purchase, write to support@evili.ai within 14 days and we will honour it wherever the law requires us to.

9.5. Before you dispute a charge with your bank. Write to us first. We can identify a charge the same day and correct it immediately if it should not have been made. A bank dispute takes weeks, holds the amount while it runs, and helps nobody — least of all if you wanted to keep using the service.

9.6. The 7-day refund on yearly plans. A yearly plan — one bought as a yearly plan, or one you accepted as an offer after cancelling (7.6) — can be refunded, once, if both of these are true:

• you ask within 7 days of its first charge (for an offer, the charge made when you accepted it), by writing to support@evili.ai from the e-mail address on your account; and
• you have not spent any coins since that charge. Coins returned to your balance under 9.2 do not count as spent.

We then refund what you paid for that first year, less a fee of 6% of that amount, to the payment method you paid with. The plan ends when the refund is made, and the coins it delivered are removed from your balance. For an offer, the plan coins that became your discount are not given back, and neither are the remaining days of the plan the offer replaced. Renewals of a yearly plan are not refundable, and there is no partial refund and no refund for unused months at any time.

10. How long we keep your generations

A finished generation is kept for 30 days and then deleted, along with the uploaded photo behind it. This applies to everybody, including subscribers, and it is a storage limit rather than a licence limit — a file you downloaded stays yours under section 5. Download anything you want to keep: after the window it is gone and we cannot recover it.

11. Closing your account

You can delete your account from your account page. It cancels any subscription we bill first, then removes your generations, your uploads and your profile. Unused coins are lost and are not refundable, so if you only want to stop being charged, cancel your plan (section 8) instead of deleting your account.

12. Disclaimer of warranties

12.1. THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT AND ACCURACY.

12.2. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR NEEDS, THAT IT WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ANY PARTICULAR GENERATION WILL SUCCEED OR RESEMBLE WHAT YOU INTENDED. We depend on third-party model providers whose outages become ours.

12.3. These limitations apply only to the maximum extent permitted by applicable law and do not affect mandatory consumer-protection rights.

13. Limitation of liability

13.1. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY IS NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS, LOST DATA OR LOSS OF GOODWILL, ARISING FROM YOUR USE OF THE SERVICE.

13.2. THE COMPANY’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

13.3. Nothing here excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud.

14. Indemnification

You agree to indemnify and hold harmless the Company, its officers, employees and agents against any claim, damage, loss or expense (including reasonable legal fees) arising out of a photo you uploaded without the right to use it, content you generated in breach of section 6, your breach of these terms, or your use of an output you made — including a claim by a person who appears in it.

15. Your personal data

We process personal data as described in the Privacy Policy, which forms part of these terms. It covers what we collect, the AI providers your photo is sent to, how face data is treated, how long anything is kept, and how to get a copy of your data or delete all of it.

16. General

16.1. Changes to these terms. If we change them we will update the date at the top of this page, and for a change that materially reduces your rights we will tell you by e-mail before it takes effect. Continuing to use Evili after that means you accept the new version.

16.2. Governing law and jurisdiction. These terms, and all non-contractual obligations arising in connection with them, are governed as a rule by the laws of England and Wales, and disputes are subject to the jurisdiction of the courts of England. That does not limit any mandatory consumer right you have under the law of the country you live in, nor your right to bring proceedings before the consumer courts or bodies of that country.

16.3. Complaints. Send complaints to support@evili.ai. We would rather answer a complaint than have a payment reversed, so write to us before disputing a charge with your bank — a dispute takes weeks and we can usually settle it the same day.

16.4. Severability. If a provision is held invalid or unenforceable, the rest stays in force. 16.5. Entire agreement. These terms, with the policies named in 1.3, are the whole agreement between you and us. 16.6. Assignment. You may not assign these terms; we may, in connection with a merger, acquisition or sale of assets. 16.7. No waiver. Not exercising a right is not waiving it. 16.8. Notices. We may give notice by e-mail or by posting on evili.ai.

17. Company information and contact

Seller and merchant of record for every purchase on evili.ai (1.5):

• Alvin AI Studio LLC
• 447 Broadway, 2nd Floor, Suite 3007, New York, NY 10013, United States
• Registered in the United States · alvinai.studio

Developer and technical provider — not the merchant of record, and takes no payment from you:

• NATIVES AI YAZILIM UYGULAMA BİLGİ TEKNOLOJİLERİ REKLAMCILIK DANIŞMANLIK SANAYİ VE TİCARET ANONİM ŞİRKETİ
• İçerenköy Mah., Topçu İbrahim Sk., Quick Tower No: 8-10D, Ataşehir / İstanbul, Türkiye
• Registered in Türkiye · nativesai.studio

One address for everything — billing, cancellation, privacy requests, copyright complaints and abuse reports all reach a person at support@evili.ai. Card statement: evili.ai/support for a plan, evili.ai/support coins for a coin pack.